Refund policy

Returns and Refunds

House & Provision currently sells digital products that are delivered electronically. Because digital files cannot be physically returned, purchases of digital products are generally final once the files have been delivered or made available for download.

If you do not receive your download, receive a file that is damaged or cannot be opened, or are accidentally charged more than once for the same purchase, please contact us at hello@houseandprovision.com. We will work to correct the problem and, when appropriate, provide a replacement download or refund.

Please contact us within 14 days of purchase if you experience a problem with your digital order.

Paperback Editions

Paperback books linked from House & Provision are sold and fulfilled by Amazon rather than by House & Provision. Returns, refunds, shipping issues, and order questions for paperback purchases are therefore handled according to Amazon's applicable policies.

Free Resources

Free downloads and resources do not qualify for refunds because no purchase was made. If you experience a technical problem accessing a free House & Provision resource, please contact us and we will try to help.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Questions

For questions about a House & Provision digital purchase, contact us at hello@houseandprovision.com